This Privacy Policy applies to the Desibaazar apps (desidelivery, desibaazar, and desistore), which is developed by Lochan Technologies Private Limited. Lochan Technologies Private Limited is responsible for handling user data in compliance with this policy.
At Desibaazar, user privacy and trust are important to us. We are committed to protecting user personal information and being transparent about how we collect, use, and share it. This privacy policy outlines how Desibaazar (operated by Lochan Technologies Private Limited) handles user data, including location data, and the options available to users.
1. Information We Collect
We collect and process various types of information when users use our website or app, including-
• Personal Information: Name, email address, phone number, and shipping address, which user provide during the checkout process.
• Payment Information: Details necessary to process user transactions, including user credit/debit card or digital payment details.
• Order Information: Information about user purchases, including products ordered and order history.
• Location Data: Our app may collect precise location data from user mobile device to enhance the shopping experience, suggest nearby stores, calculate shipping costs, and facilitate faster delivery options.
2. How We Use User Information
The information we collect is used to-
• Process and fulfill orders.
• Provide customer support and manage user inquiries.
• Improve our website/app functionality and user experience.
• Suggest products or offers based on user location.
• Calculate accurate shipping costs and delivery times.
3. Location Data Usage
If user allow location access, we may use user location data to:
• Suggest nearby stores for pickup or faster delivery options.
• Calculate delivery costs and times accurately.
• Provide you with personalized services and product suggestions based on user location.
User may choose to enable or disable location services for the Desibaazar app at any time in user device settings. Location data is only accessed when necessary for specific features, and we do not store or share precise location data with third parties for any purpose beyond fulfilling user order or providing relevant services.
4. Order Cancellation Policy
At Desibaazar, we strive to provide a seamless shopping experience for our customers. If user need to cancel order, please do so within 24 hours of placing it, provided it has not yet been shipped. Orders canceled within this time frame will receive a full refund. Unfortunately, once an order has been shipped, it cannot be canceled. However, user may return the product in accordance with our return policy.
Please note that certain items, such as custom-made products, and digital downloads, are not eligible for cancellation. For any questions or assistance, feel free to reach out to our customer support team at support@desibaazar.in or call us at +919701999033.
5. Return Policy
We want users to be completely satisfied with their purchase. If users are not satisfied with the product, they may return it within 7 days of receipt, provided the item is unused, in its original packaging, and in saleable condition. To initiate a return, users should contact our customer support team at support@desibaazar.in or call us at +919701999033.
• Eligibility: Products eligible for returns must be in the same condition as when received, along with the original packaging and any accessories.
• Non-Returnable Items: Opened items and used items are not refundble.
• Refunds: Once the return is received and inspected, we will notify the user of the approval or rejection of the refund. If approved, the refund will be processed to the original method of payment within 7-10 business days.
• Return Shipping Costs: Users are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.
For any questions regarding returns, users can contact our customer support team at support@desibaazar.in or call us at +919701999033.
5. Right to Cancel
Desibaazar reserves the right to cancel any order due to product unavailability, pricing errors, or suspected fraud. In such cases, a full refund will be issued.
6. Contact Information
If users have any questions about this Privacy Policy or their personal data, they can contact us at:
• Email: support@desibaazar.in
• Company: Lochan Technologies Private Limited, the entity responsible for the Desibaazar apps.
